Everything your support team needs.
Ticketing, categories, notifications, reporting, and access control — one platform for managing every support request.
Ticket Management
Capture every support request in one inbox, with full history attached to each ticket.
Categories & Priorities
Sort tickets by type and urgency so critical issues never wait behind minor ones.
Status Tracking
Move tickets through open, in progress, and resolved — visible to your whole team.
Team Assignment
Route tickets to the right person automatically, or assign them manually in a click.
Notifications
Email and in-app alerts keep employees and customers updated automatically.
File Attachments
Screenshots and documents attach directly to tickets — no separate email threads.
Reporting & Analytics
Track response times, resolution rates, and workload across your whole team.
Role-Based Access
Control exactly who can view, edit, or manage tickets with granular permissions.
Knowledge Base
Let customers self-serve with searchable help articles before they open a ticket.
Customer Portal
A dedicated portal where customers submit and track requests without an account.
Automations & Workflows
Set rules to auto-assign, auto-tag, or escalate tickets so nothing waits on a person.
Integrations
Connect CinglePoint to the email, chat, and business tools your team already uses.
Support for every step of the ticket lifecycle
- Quick setup wizard
- Import existing tickets
- Custom branding
- Categories & priorities
- Assignment rules
- Response-time tracking
- Email & in-app notifications
- Real-time dashboard
- Weekly summary reports
- Role-based permissions
- Activity & audit logs
- Data encryption in transit & at rest
Not sure which plan fits?
See our pricing, or talk to our team — we'll help you find the right plan for your team size.